Shipping price guide:US standard is a $5 flat fee to all 50 statesInternational orders should be $20 plus any custom & duty fees that apply with packagedimported to your country
*We will not be liable for these charges*
Shipping and Refunds Policy
Refunds Policy
We ask that all items be returned to us within 20 days of your order being delivered in perfect sellable condition with tags attached. Please ensure you obtain proof of postage for your return package. All items must be returned new, unused and in original packaging (excluding gift packaged items). Cowboy Kids can only accept back whole items.
Please note, sets, multipacks etc are considered one and cannot be partially returned. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Once received by our warehouse, returned items are processed within 10-15 working days. Please note delivery fees are non-refundable
Do you offer gift returns?
If the item was a gift, we’ll issue a gift card to the email address of your choosing for the valuepaid.
Can I cancel or change my order?
Yes, please email help@cowboykids.co with your order number and what adjustment needs to bemade.
Shipping Information
Questions about the shipping price guide?
Do you ship internationally?
Yes but currently only to the UK and Canada.
Do you offer Gift Wrapping?
We currently do not offering personalized notes or gift wrapping, but look forward to in the future!
How long will it take for my items to arrive?
It can take anywhere between 3-6 days!
Do you offer Gift Wrapping?
We currently do not offering personalized notes or gift wrapping, but look forward to in the future!
How long will it take for my items to arrive?
Orders will be processed within 3-6 business days (Monday to Friday, excluding holidays).
Can I change or modify my order?
At the moment once an order is placed there is no possibility to modify it, please contact us immediately after placing your order via customerservice@bobochoses.com and our Customer Service team will inform you if it is possible to cancel your order. Note that we can not assure that the cancellation can be effective."
Where are you shipping from?
Orange County, California USA
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It can take 24-48 hours to receive shipping information.
Will I have to pay taxes on purchased items?
Most likely yes, but all countries and places have their own laws.
Is it safe to use my credit card?
Yes the data is transmitted using SSL encryption. Visa and MasterCard payments will only be accepted with the use of Secure Electronic Transaction (SET) protocols.
Who can I contact if I have a problem with my order?
help@cowboykids.co
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Product Questions
Why Organic Cotton?
We picked Organic Cotton very intentionally after researching different fabrics and their impacton a baby’s well being as well as the impact each fabric has on the environment. Organic cottonis grown naturally and sustainably. That means it's grown without any of those nasty chemicalslike herbicides or pesticides. By choosing organic clothing, you can limit your baby's exposure tothese potentially harmful chemicals found in non-organic clothing. Plus, you'll be keeping thelocal habitats and farmers safe too. Organic cotton requires less water, preserves soil quality, andlimits soil erosion. So not only will your baby look cute, but you'll also be doing your part for theenvironment!
What certifications do you have?
GOTS, UK standard
Where is the product made?
Made sustainably in Los Angeles, California USA
Where are materials from?
All from within the US
Are your snaps nickel free?
Yes, Nickel and Toxic free paint.
Do you sell wholesale?
Not yet, but stay tuned.
Contact Us
Cowboy Kids Official Headquarters
1234 Filler Ave
+012 345 6789 0000
cowboykids@gmail.com
cowboykidsshop.com
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